Personally identifiable Information (“PII“) means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, and phone number.
Account Information. We collect your PII when you register with the Companies for a Help and Hope Counseling, PLLC. account, when you submit an entry for a sweepstakes or other promotion, or when you submit your PII to us through the Service for any other reason. If you create an account through the Website or the App, we may also collect your title, birth date, gender, occupation, industry, personal interests, and other information that is not considered PII because it cannot be used by itself to identify you.
“Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Website, App and Service for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Website, App and Service, to monitor how many visitors view our Website, App and Service, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
Information Related to Your Use of the Service. If you have not created an account, when you use our Service, you use our Service, App and Website anonymously. We do automatically log your IP address (the Internet address of your computer) and other information such as your browser type, operating system, the web page that you were visiting before accessing our Website, App and Service, the pages or features of our Website, App and Service to which you browsed to give us an idea of which part of our Website, App and Service you visit and how long you spend there (we refer to this information as “Log Data“). But we do not link your IP address to any PII unless you have logged in via your account. We use Log Data to administer the Website, App and Service and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance the Website, App and Service by expanding their features and functionality and tailoring them to our users’ needs and preferences.
Information Sent by Your Mobile Device. We collect certain information that your mobile device sends when you use our Website, App and Service, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Website, App and Service. You understand that, by logging into the App on your mobile device, some information pertaining to your medical treatment may be stored to your mobile device. We are not responsible for any unauthorized access by any third party to such information on your mobile device.
Location Information. When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or course location if you enable location services on your device. We may use location information to improve and personalize our App for you. If you do not want us to collect location information, you may disable that feature on your mobile device.Your Choices
Your PII is not shared outside of the Companies without your permission, except as described below.
Information Shared with Our Services Providers. We may engage third-party services providers to work with us to administer and provide the Service. These third-party services providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose.
Information Shared with Third Parties. We may share your aggregated information and non-identifying information with third parties to conduct on-going quality improvement activities, or for industry research and analysis, demographic profiling and other similar purposes.
Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your PII, may be disclosed or transferred to a third party acquirer in connection with the transaction.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to enforce our Terms of Service, (ii) to respond to claims, legal process (including subpoenas); (iii) to protect our property, rights and safety and the property, rights and safety of a third party, our users, or the public in general; (iv) to stop any activity that we consider illegal, unethical or legally actionable activity; and (v) as required in accordance with HIPAA or related applicable local, state or federal laws..Your Ability to Review Your Account and Information
You can request your information through contacting us.Data Security
Your account information is password-protected for your privacy and security. The Companies safeguard the security of the information you provide to us with physical, electronic, and managerial procedures. In certain areas of our Website and App, we use industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your PII, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your PII when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.Responding to Do Not Track Signals
Our Website does not have the capability to respond to “Do Not Track” signals received from various web browsers.Children and Privacy
We may collect PII about children under 13 that parents or guardians provide to us when establishing an account for their children’s telehealth consultations, as discussed in the “Account Information” section above. We may also collect PII from children during a telehealth consultation, including first and last name; medical information; a video or audio file containing the child’s image and voice; persistent online identifiers from the devices used by children, including IP address, processor or device serial number, and unique device identifier; and geolocation information. We use this information to deliver telehealth consultations, analyze site traffic, optimize site performance, improve our Website, App, and Service, and comply with our legal and regulatory obligations. To the extent allowed by applicable law, including, but not limited to, HIPAA, we may share this information with third parties to perform quality improvement activities or research and analysis. We may also share this information with service providers who help us deliver our Website, App, and Service and give individuals a better user experience. Lastly, we may disclose this information in connection with business transactions; to comply with federal, state, or local laws; to comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; to cooperate with law enforcement agencies concerning conduct or activity that we, our service provider, or a third party reasonably and in good faith believe may violate federal, state, or local law; or to exercise or defend legal claims.
Children under the age of 13 may only use our Website, App, and Service if we have obtained verified parental consent. We do not knowingly collect information from children under the age of 13 unless verified parental consent has been received. If we learn that we have collected the information of a child under the age of 13 without receiving verified parental consent, we will delete such information from our records.
We use appropriate and reasonable security measures as required by relevant law to maintain the confidentiality, security, and integrity of children’s personal information. We will retain children’s information only for as long as is necessary to fulfill the purpose for which it was collected and subsequently delete the information using reasonable measures. Parents and guardians of children under the age of 13 may request to review their child’s personal information, request that we delete it, and refuse to allow any further collection or use of their child’s information.Third Party Sites
The Website, App and Service contain links to other sites that are owned or operated by third parties. We are not responsible for the content, privacy or security practices of any third parties. To protect your information, we encourage you to learn about the privacy policies of those third parties.